Kelsi Hannan

Kelsi Hannan is Vice President of Customer Experience and Success at Zyter|TruCare, bringing more than 20 years of leadership experience across payer organizations, vendor partnerships, and clinical program oversight. She has a proven track record of driving operational excellence, leading strategic initiatives, and delivering measurable improvements in quality, compliance, and service delivery. Prior to joining Zyter|TruCare, Kelsi held senior leadership roles at Health Care Service Corporation and Blue Cross Blue Shield of Montana, where she led cross-functional teams spanning care management, accreditation, payment integrity, and plan operations. Known for aligning teams around purpose and execution, Kelsi specializes in integrating strategy with outcomes to enhance the customer experience and elevate organizational performance. She holds a Bachelor of Science in Business with an emphasis in healthcare management from Western Governors University.