Horizontal Enablers
The capabilities that make transformation stick
Most enterprises can deploy a tool. Far fewer can transform how work actually gets done around it. Horizontal Enablers are the operational, methodological, and technical capabilities Zyter brings to every engagement - independent of industry, workflow, or use case. They are not add-ons. They are what separates a successful deployment from one that stalls after go-live.
The Deployment Gap
The pattern is familiar: a platform goes live, automation runs for the first few months, and then execution drifts back to the way things were. Teams work around the system. Exceptions pile up. The ROI on paper never materializes in practice. The gap is not the technology. It is everything around it - how workflows were designed before deployment, how operations are managed after, and how the underlying technology stays current as the business evolves. Horizontal Enablers close that gap. They work across every vertical, every platform layer, and every phase of the transformation lifecycle.
What’s Included
Five capabilities. Every engagement, every industry.
Workflow Redesign Methodology
Redesign the work before you automate it
Effective automation starts with knowing exactly how work should flow - not just how it does. RECODE is Zyter’s structured methodology for mapping, redesigning, and standardizing workflows before execution begins. It ensures that what gets automated is worth automating, and that the operating model underneath the technology is built to sustain it.
Managed Member & Provider Services
Delegate operations. Own the results.
Not every organization needs to build internal execution capacity. Managed Outcomes delivers clinical and administrative workflow execution as a service - Zyter’s teams running operations on your behalf, accountable to the metrics that matter to your business. Member services, provider support, and care coordination, managed end-to-end.
AI-Supported Call Center Operations
Transform contact center operations with AI.
AI Contact Center replaces high-volume, manual call center work with intelligent, AI-supported execution - handling member inquiries, eligibility verification, prior authorization status, and provider outreach at scale. Faster resolution. Lower cost per interaction. Human agents focused on the cases that actually need them.
AI Software Development & Engineering
Build smarter, faster. Coming Soon
AI-accelerated software development and engineering services - designed to compress timelines and reduce technical debt across enterprise modernization initiatives.
Technology Operations & Support
Keep systems running. Keep teams moving. Coming Soon
Structured IT service management capabilities that ensure the operational reliability, uptime, and support coverage your enterprise workflows depend on.
How it all connects
Not industry-specific. Applicable to all of them.
Vertical AI Solutions deliver outcomes within a specific market - healthcare, financial services, public sector. The Platform provides the execution layer underneath. Horizontal Enablers work across all of it.
Whether you are deploying a payer workflow, modernizing a federal program, or standing up a new financial services use case, the same methodology, managed services, and technical capabilities apply. That is the design.
Vertical AI Solutions
Outcomes within a market Platform
Platform
Praxis, Symphony, and the Digital Core
Horizontal Enablers
Capabilities that work across both
