The Operational Trust Bottleneck: Why Employees Actually Resist AI in the Workplace
In this article, Madelaine Yue, Senior Director of Strategy and Transformation at Zyter|TruCare, explores why resistance to AI in the workplace is less about skills or technology and more about a lack of operational trust. She highlights how unclear decision boundaries, weak governance, and misaligned workflows create friction for both employees and organizations. Madelaine emphasizes that sustainable AI adoption requires embedding AI into well-designed workflows, ensuring transparency, accountability, and meaningful human involvement to build trust and drive real impact.
