Implementation - Technical Manager - Integration

About Zyter

Zyter is a healthcare technology company building the industry's first agentic AI orchestration platform for payer and provider organizations. Our platform – anchored by Zyter Praxis™ (workflow and outcomes engine) and Zyter Symphony™ (AI orchestration control plane) – enables health plans and health systems to move from manual, siloed operations to intelligent, governed automation across utilization management, care management, claims, and population health. 

• Position: Implementation - Technical Manager - Integration 
• Location: US (Remote/Hybrid) 
• Role Type: Full-Time 

Job Summary 

The Implementation Technical Manager – Integrations is responsible for leading the technical implementation and integration of enterprise software solutions for customers. This role manages implementation projects from discovery through go-live, ensuring seamless integration with customer systems while collaborating with cross-functional teams including Product, Engineering, Technical Services. The ideal candidate combines strong technical expertise, project management skills, and customer-facing experience to deliver successful implementations on time and within scope. 

Key Responsibilities 

• Lead end-to-end technical implementation projects for enterprise customers. 
• Manage integration workstreams, including planning, design, development, testing, deployment, and post-production support. 
• Serve as the primary technical advisor during customer implementations 
• Gather and analyze customer business and technical requirements. 
• Collaborate with customers' IT teams to integrate with various of customer’s enterprise applications. 
• Coordinate with Product Management and Engineering to resolve technical issues and communicate enhancement requests. Create and maintain implementation documentation, technical specifications, and knowledge base articles 
• Develop implementation plans, project timelines, risk assessments, and mitigation strategies. 
• Monitor project health, resource allocation, and delivery milestones. 
• Conduct technical workshops, architecture reviews, and solution design sessions. 
• Ensure data migration and integration activities meet quality and security standards. 
• Troubleshoot integration issues and provide root cause analysis. 
• Support customer go-live activities and transition projects to Customer Success or Support teams. 

Required Qualifications 

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. 
• 5–8+ years of experience in technical implementation, systems integration, or professional services. 
• 2–5 years of experience leading technical implementation teams or projects. 
• Strong understanding of AI and agentic AI based implementations, REST APIs, Keycloak, Kubernetes, JSON, and web services. 
• Knowledge of PostgreSQL, MSSQL and relational databases. 
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. 
• Strong project management skills with Agile and Waterfall methodologies. 
• Excellent communication and stakeholder management skills. 
• Ability to manage multiple customer implementations simultaneously. 

Preferred Qualifications 

• PMP, Scrum Master, or similar certification. 
• Experience with SaaS implementation and customer onboarding. 
• Experience in enterprise architecture or solution consulting. 
• Exposure to DevOps and CI/CD practices.