Business Consultant

Role overview

Zyter is seeking a Business Consultant to join its Client Success team and help improve the customer experience and adoption of Zyter's software and AI platforms, TruCare and Symphony.

In this role, you will partner with client business, clinical, technical, and operational teams to implement and optimize solutions that maximize client value.

The ideal candidate understands healthcare delivery models and the technologies that support them, using consultative analysis to address business challenges, improve clinical workflows, and enhance technology utilization.

Key responsibilities

Business analysis and process improvement

• Analyze client needs, business models, and workstreams to identify system and procedural improvements that optimize clinical workflows and software utilization.
• Collaborate with client subject matter experts, system configuration specialists, and Utilization Management and Care Management professionals to identify process changes that support compliance and optimize care delivery.
• Identify opportunities to leverage Zyter technologies to improve, automate, and advance clinical operations.
• Gather and document business requirements through interviews, document reviews, workshops, surveys, site visits, use cases, business process analysis, and workflow assessments.
• Conduct gap analyses to identify opportunities for process improvement and technology optimization.

Cross-functional collaboration

• Partner with Zyter Product Development and Engineering teams to validate business and functional requirements, assess client needs, recommend workflow improvements, and support system testing.
• Collaborate with internal teams to ensure technology solutions align with client requirements and operational objectives.
• Lead consultative discussions and product demonstrations to showcase platform capabilities and address client needs.

Healthcare and product expertise

• Develop and maintain knowledge of best practices, industry standards, and regulatory requirements related to Care Management and Utilization Management.
• Build and maintain expertise in TruCare and Symphony functionality by collaborating with Zyter Clinical, Professional Services, Product Management, and Engineering teams.
• Serve as a subject matter expert on assigned product functionality and healthcare workflows.
• Provide application support to client business users and partner with internal teams to troubleshoot and resolve functional issues.

Core competencies

• Relationship management: Build and maintain strong working relationships and establish credibility as a trusted advisor and influencer.
• Communication: Communicate effectively with stakeholders at all organizational levels.
• Presentation skills: Confidently demonstrate technology solutions and explain their business value.
• Analytical thinking: Apply strong analytical and problem-solving skills to assess business needs and recommend solutions.
• Ownership and accountability: Lead assigned workstreams and drive initiatives to completion.
• Collaboration: Work effectively with cross-functional teams while maintaining the ability to work independently.
• Adaptability: Thrive in a fast-paced environment with evolving priorities and multiple concurrent projects.

Education and experience

• Bachelor's degree required.
• Minimum of 7 years of experience in a related role.
• Experience in business consulting within healthcare, technology delivery, insurance, or another regulated industry.
• Understanding of enterprise software and artificial intelligence platforms preferred.