Business Analyst

About the role

As a Business Analyst specializing in Population Health Software, you will play a crucial role in bridging the gap between healthcare domain knowledge and software development. Your primary focus will be on understanding the requirements of healthcare organizations, translating them into technical specifications, and ensuring that the developed software meets the needs of stakeholders.

Key responsibilities

Implementation

• Support a Business Consultant in the functional implementation of the TruCare Enterprise solution by gathering business and functional requirements, performing testing, and providing support during the full implementation process.
• Support a Business Consultant in documenting workflow and system requirements.
• Develop an understanding of TruCare technical aspects to effectively align business requirements with the technical solution architecture while managing the implementation scope and complexity.
• Provide support in data mapping and crosswalk from source/target systems and ZTC products.
• Become proficient in TruCare product configuration.

Process improvement and product development

• Assist in internal initiatives to drive continuous improvement projects for implementation operations with an approach to minimize potential application changes.
• Become a subject matter expert on new TruCare functionality and support Product and Quality Assurance teams during the release process. Participate in internal group meetings.
• Contribute to writing specifications and design documents, with the guidance of a Business Consultant, for the products as a business process expert utilizing business acumen.

Client support

• Support the creation and updating of collateral for multiple purposes, including client orientation, product updates, and testing methodology.
• Provide support to clients in production as needed.

Skills and competencies

Problem-solving

• Intellectual curiosity.
• Appetite for problem-solving and participating in an ongoing process improvement culture.
• Desire to tackle issues through collaborative initiatives with strategic impact and a mid- to long-term horizon, resulting in scalability-driven solutions.
• Ability to understand and adapt to shifting priorities across projects and intelligently identify and prioritize required efforts.

Communication

• Ability to clearly, concisely, and consistently communicate all issues to all parties (internal and external).
• Represent Zyter in all interactions, both internal and external.

Initiative

• Self-starter with a date-driven delivery mentality.
• High degree of engagement, including but not limited to:
• Desire to continually learn and enhance TruCare and implementation acumen.
• Desire to establish consistency and raise standards in implementation delivery.

Knowledge management

• Ability to stay up to date on TruCare product capabilities, healthcare industry trends, and standards.
• Commitment-focused with a no-excuses approach to all of the above.
• Customer sensitivity and awareness.
• Previous extensive experience working as a Business Analyst or Consultant required.
• Understanding that the role requires work beyond the standard 40-hour week, perhaps during extended durations.

Education and experience

A well-qualified candidate would possess the following:

• Bachelor's degree in Computer Science, Business, or a related field.
• 3+ years of experience as a Business Analyst or Consultant.
• Technical knowledge and understanding of enterprise systems preferred.
• SQL query authoring/experience strongly preferred.
• MS Word embedded macros/conditional logic experience preferred.
• Knowledge of JIRA/Atlassian tools beneficial.
• Ability to travel to customer locations if needed.
• Proven experience as a Business Analyst in the healthcare industry, with a focus on population health management software.
• Strong understanding of healthcare workflows, regulations (e.g., HIPAA, HITECH), and industry standards (e.g., HL7, FHIR).
• Proficiency in requirements elicitation, analysis, and documentation techniques.
• Excellent communication skills with the ability to effectively interact with stakeholders at all levels of the organization.
• Experience with Agile software development methodologies and tools (e.g., Scrum, JIRA).
• Analytical mindset with the ability to solve complex problems and make data-driven decisions.