Account Manager

Role overview

Zyter is seeking an Account Manager to serve as the primary point of contact throughout the client lifecycle for an assigned portfolio of accounts. This role focuses on building and maintaining strong relationships with decision-makers and executives, managing client satisfaction, and ensuring successful delivery of solutions and services.

The Account Manager will identify opportunities to enhance the client experience, improve productivity and operational efficiency, and help clients maximize the value of Zyter's solutions. This position also serves as the voice of the client across internal teams, ensuring client needs, priorities, and feedback inform business decisions and service delivery.

Key responsibilities

Client relationship management

• Oversee client relationships across an assigned portfolio of accounts, ensuring high standards of service throughout post-sales activities, solution definition and delivery, and ongoing support.
• Establish and maintain productive, professional relationships with key client stakeholders, including C-level executives.
• Serve as the primary point of contact for client needs, requests, and concerns.
• Identify client retention risks and develop strategies to mitigate those risks and strengthen long-term relationships.
• Identify sources of client dissatisfaction and coordinate appropriate resources to resolve issues.

Account planning and strategic growth

• Develop and maintain account plans through a collaborative planning process with clients, identifying business needs, prioritizing initiatives and investments, and establishing clear action plans.
• Consult with clients on industry best practices and develop a thorough understanding of their business challenges and objectives.
• Align Zyter's solution capabilities and benefits with client needs to drive operational improvements and business value.
• Facilitate client contract renewals, extensions, and opportunities for additional products and services.
• Support Sales, Marketing, and Product teams by providing relevant account insights to inform business development and product strategy.

Cross-functional collaboration and client success

• Communicate regularly with internal teams regarding client needs, contractual obligations, projected enrollment levels, business model changes, operational procedures, and other factors affecting successful solution utilization.
• Coordinate the involvement of Zyter personnel, including Client Experience teams and management resources, to meet account performance objectives and client expectations.
• Ensure supporting account resources understand their responsibilities and maintain accountability for timely, high-quality delivery.
• Share best practices in relationship management, consultative engagement, and client service across internal teams.
• Represent the voice of the client across internal stakeholders to support continuous improvement and a positive client experience.

Required qualifications

• Bachelor's degree in a technology-related field, Business Administration, Healthcare Administration, or a related discipline.
• 5+ years of client or account management experience in healthcare, healthcare IT, and/or enterprise software development.
• Demonstrated knowledge of account planning, budgeting, project management, and negotiation.
• Strong strategic thinking, planning, and leadership skills.
• Ability to identify potential risks and take proactive steps to mitigate unforeseen challenges.
• Experience sharing best practices in relationship management, consultative approaches, and client engagement.
• Excellent written and verbal communication skills, with the ability to confidently facilitate meetings with cross-functional teams.
• Ability to understand and effectively communicate both clinical and technical concepts.

Work arrangement and travel

• Remote position.
• Travel required, up to 25% depending on business needs.